FREQUENTLY ASKED QUESTIONS

These are the questions and answers that are usually asked by our players. You can find the most common things about room escape games here.

ARE WE REALLY 'LOCKED' IN THE ROOM?

Yes and no... the bolt is on but the door is not actually locked.! Should you feel the need to leave the room, you are welcome to do so at any time.

CAN I CANCEL MY BOOKING?

Give us a call and we will be more than happy to reschedule or issue a credit for the booking. Gift cards are also available. No-shows are charged 100% of the game.

CAN WE GET HELP?

The best way to get out of the room in time is to communicate a lot with your teammates and be as fast as you can. You can get hints and help from the game masters who see your every move and send you the appropriate tip through the built-in displays.

CAN WE CHEAT?

Yes you can, but what is the point? We have done a lot of work to make it fun for everyone and by cheating you just ruin the game for the rest of your team. Usually, you make it more difficult because you skip parts of the game that might be important…

WHAT TIME DO WE ARRIVE?

Please arrive 10-15 minutes earlier so we can go through the game briefing, locking your valuables and electronics away then get ready for the fun! If you are running late give us a call! We do reserve the right to deduct time from your game.

CAN CHILDREN PARTICIPATE?

Anyone ages 14-18 can participate alone with a waiver signed by a parent or guardian. Ages under 14 must be accompanied by a paying adult (max 2 children per adult). Not recommended for children age 5 and under.

CAN YOU HOST CORPORATE EVENTS AND PARTIES?

Yes, of course, we would love to host your next party! Let us know how many people and when and we will work with you to make it a fantastic experience for your group.